Terms and Conditions

1. Definitions

The general terms and conditions set out below shall apply to all sales of goods by Synergy Therm and its partners via the online shop www.synergytherm.com to the Buyer and may be changed at any time by Synergy Therm without prior notice.

Thus, the following terms will mean:

Buyer - an individual / legal entity or other legal entity issuing an Order.

Seller - Synergy Therm, trading as Apuseni Mountains Research CO SRL, with registered office in STR. MIHAIL KOGALNICEANU 49A, CUI RO34860301, registration number at the Trade Register J5/1250/2015.

Goods - any product, including the documents and services mentioned in the Order, to be supplied by the Seller to the Buyer.

Order - an electronic document that occurs as a form of communication between the Seller and the Buyer, whereby the Seller agrees to deliver the Goods and the Buyer agrees to receive the Goods and make payment for them.

Contract - an Order confirmed by the Seller.

Intellectual Property Rights - all intangible rights such as know-how, copyright and rights in kind in copyright, database rights, design rights, design rights, patents, trademarks and domain name registrations for any of the above.

Site - the domain www.synergytherm.com and its subdomains.

2. Contractual Documents

By placing an Electronic Order on the website www.synergytherm.com, the Buyer agrees to the form of communication (e-mail, telephone) by which the Seller conducts its operations. The order will consist of the following documents:

The order (together with clear indications of delivery and invoicing dates) and its specific conditions.

Terms and conditions

When the Seller confirms the Order, this is an acceptance of the terms of the Order in principle, but does not automatically guarantee shipment of the products. Order confirmation is done by means of an electronic confirmation (e-mail) sent by the Seller to the Buyer, which validates the receipt and processing of the order, but does not imply any obligation to ship it. An unconfirmed order is in no way deemed to be equivalent to a Contract. The electronic confirmation serves only as an intermediate step in the order verification and acceptance process and the actual dispatch of the products is conditional on the subsequent fulfilment of specific criteria set by the Seller. The prices of the products mentioned in the order are guaranteed for a period of 3 working days from the date of order registration. The General Terms and Conditions of Sale form the basis of the Contract which will be concluded only after final confirmation of the possibility of dispatch of the ordered products.

3. Obligations of the Seller

  • The Seller shall use its professional and technical knowledge to achieve the result stipulated in the Order and shall deliver the Goods which meet the Buyer's requirements and specifications expressed in the Order;
  • The information presented on the Seller's websites is for information purposes only and may be changed by the Seller without prior notice. Product descriptions may be incomplete, but the seller endeavours to present the most relevant information so that the product is used within the parameters for which it was purchased;

4. Intellectual and industrial property law

The User/Buyer understands the intellectual property rights and will not disclose to any third party or make public any of the information received from the Seller.

All designs, graphics and design elements appearing on the site, the name of the site and graphic marks are trademarks owned by Synergy Therm and may not be taken, copied or used without the written consent of the owner.

All content such as descriptions, designs, graphics and design elements appearing on the site, including but not limited to logos, stylized representations, commercial symbols, still images, dynamic images, text and/or multimedia content presented on the site, are the exclusive property of Synergy Therm, to which are reserved all the rights obtained in this respect directly or indirectly through licences for use and/or publication.

The User/Buyer is not permitted to copy, distribute, publish, transfer to third parties, modify and/or otherwise alter, use, link to, display, include any of the above content in any context other than the original intended context of Synergy Therm, the inclusion of any content outside the Site, the removal of copyright notices of Synergy Therm on the content elements as well as participation in the transfer, sale, distribution of material made by reproducing, modifying or displaying the content elements, except with the express written consent of Synergy Therm.

5. Rights to the content of the site

The entire content of the site and graphic elements, including but not limited to all content in text format, as well as the technical sources of all present and future services and facilities - unless another owner is expressly mentioned - the sources of the pages as well as any other material, transmitted in any form by and to the Users (by direct viewing on the site, by newsletters, etc.) belong to Synergy Therm.

The content of the site, regardless of the area in which it is located on the site and regardless of type, may be used exclusively for personal purposes. Any use of content by third parties for purposes other than personal use may only be made with the express prior written consent of Synergy Therm. It is therefore prohibited to copy, take over, reproduce, publish, transmit, sell, distribute in part, in whole or in part, or modify the content of this site or any part thereof for any purpose other than personal use, with the following exceptions:

(i) it is allowed to reproduce (on non-commercial websites, forums, press articles, etc.) small fragments of published articles (max. 400 characters), it being mandatory to specify the source of the information taken, with a link, in the following form: (Source: site name - link to the content of the site).

(ii) links to www.synergytherm.com are allowed, and the source of the information shall be specified after each link or at the end of the article, as follows: "Information provided courtesy of Synergy Therm - link to site content)

Users agree to respect all copyrights and all related rights and any other intellectual property rights that the Site Administrator and its partners hold over/in connection with the www.synergytherm.com website.

Synergy Therm reserves the right to take legal action against any person and/or entity that violates the above provisions in any way. Requests to use the content of the site for any purpose other than personal use may be made by e-mail to the following address: office@synergytherm.com, with the specification "To the attention of the legal department".

Any person who transmits or publishes in any way information or material to the site assumes the obligation not to prejudice in any way the copyright that a third party may claim in relation to the materials and information transmitted in any way to the site, and persons who send in any way information or material understand and accept that the violation in any way of this obligation can in no way engage the liability of Synergy Therm, but solely the responsibility of the respective persons.

Synergy Therm may at any time run advertising campaigns and/or promotions in any section of the site, without this operation requiring the consent of the Users of the site. The spaces and size of advertising campaigns and promotions do not require the consent of the Users of the site and can be changed at any time without prior notice.

Synergy Therm assumes no responsibility for damages or losses resulting from advertising campaigns or promotions organized on the site, other than those organized strictly on the site.

6. Limitation of liability of the site administrator

Synergy Therm assumes no obligation and makes no warranties, express or implied, for the content of the site, or for the content provided by its partners or the users of the site. However, Synergy Therm will make all reasonable efforts to ensure the accuracy and professional manner in which the information will be provided on the site, in order to gain and maintain Users' trust in the site. In this regard, Synergy Therm will try to correct errors and omissions as soon as possible.

The site administrator makes no warranties of any kind for the content of the site and in no event shall the site administrator be liable for any loss or damage whatsoever resulting from the use of any part/sequence/page of the site or the inability to use it, regardless of the cause or misinterpretation of any provision of the site content.

The information provided through the site is provided in good faith, from sources that are deemed reliable. If any of the published articles or any other information falls under the copyright law, please contact us at office@synergytherm.com, so that we can take the necessary measures. However, Users should be aware that the information provided may include inaccurate information (e.g. technical data or typing errors). The site administrator will take all necessary steps to correct these issues as soon as possible.

Users understand and accept that Synergy Therm does not guarantee:

that the information contained on the website is fully complete;

that the information entered by Users of the Website is true, accurate and does not take responsibility for the way visitors use it;

that the information or services on the site will meet all Users' requirements, and that Users assume full responsibility for any inappropriate use;

for the results obtained by Users as a result of the use of the information or services available through the site the use of the information and services is made by Users at their own risk;

that the services available through the site will function constantly, uninterruptedly, without errors - in this respect, Synergy Therm does not assume responsibility for any damage that Users may suffer due to temporary or faulty operation of the site or for the use of information obtained by using links on the site to other sites (their use is at the discretion of Users).

Users also understand and accept that Synergy Therm is not responsible for any inadvertence, errors or omissions in the information provided on the site by Users. Furthermore, Users understand and accept that Synergy Therm is absolved of any liability for advertising messages posted on the site or through the services offered through the site, as well as for goods or services provided by the authors of these advertising messages. Users of the Site expressly agree to hold Synergy Therm harmless for any judicial or extrajudicial action arising out of the misuse or fraudulent use of the Site.

In cases of force majeure, Synergy Therm and/or its operators, directors, employees, branches, subsidiaries and representatives, is fully exonerated from any liability. Force majeure events include, but are not limited to, malfunctions of Synergy Therm's technical equipment, non-functioning internet connection, non-functioning telephone connections, computer viruses, unauthorized access to the Site's systems, operating errors, etc.

Users agree to protect and insure Synergy Therm and/or its operators, officers, directors, employees, subsidiaries, affiliates and representatives from and against any and all claims, demands, actions, levies, losses, damages, costs (including, without limitation, attorneys' fees), expenses, judgments, decisions, fines, settlements or other liabilities arising out of or in connection with any other action of Users in connection with the use of the Site or the services offered through the Site.

Synergy Therm makes no warranties, express or implied, including, but not limited to, the operation of www.synergytherm.com, the information, content, materials or products on the site, and their fitness for a particular purpose. Users expressly agree that use of this site and application of the information is at their own risk.

7. Subscribing users to newsletters and alerts

Users of the site have the possibility to receive newsletters and alerts by e-mail, and there is the possibility that Users can opt out of receiving such notifications at any time, with a single click on the unsubscribe link from the newsletter/alert received on the e-mail explicitly entered at subscription.

Given that access to the products offered through the site is through an active account, so based on a username and password, we recommend that Users do not disclose these elements to third parties, even if they claim to contact you from the site.

Also, in order to ensure a higher level of security, at the end of your visit to the site we recommend closing the browser window in which you have been working or clicking on "Sign out"/"Log off" on the page you visited.

8. Cookie Policy

A cookie is a text file containing small pieces of information sent to your browser and stored on your computer, mobile phone or other device when you visit a website. This cookie file sends information back to the site whenever you revisit it.

Cookies can be permanent (known as persistent cookies), which remain on your computer until you delete them, or temporary (known as session cookies) which are only valid until you close your browser window. Cookies can be first-party cookies, which are set by the site you visit, or third-party cookies, which are set by a site other than the one you visit.

How does Synergy Therm use cookies?

We use cookies to improve the functionality of our sites, to help you navigate more efficiently from page to page, to remember your preferences and generally to improve the user experience. The cookies we use on our websites may fall into the following categories:

  • Strictly necessary cookies:

These cookies are essential for you to be able to browse the site and use the services you have requested, such as accessing the secure areas of the site.

We use this type of cookie to manage user registration and login. Without these cookies, the services you have requested cannot be provided. These cookies are first-party cookies and may be permanent or temporary. In short, our websites will not function properly without these cookies.

  • Cookies for performance:

These cookies collect information about how visitors use a site, such as which pages are most visited. These cookies do not collect information that identifies individual visitors. All information collected by these cookies is aggregated and anonymous.

We use these cookies to:

produce statistics on how our websites are used

measure the impact of our advertising campaigns.

These cookies may be permanent or temporary, host party or third party cookies. In short, these cookies collect anonymous information about the pages you visit and the ads you see.

  • Cookies for functionality:

These cookies allow a site to remember things you choose (such as your username, language or country) and provide enhanced, more personal options. These cookies may also be used to provide services you have requested, such as watching a video or commenting on a blog. The information used by these cookies is anonymised and they cannot record your browsing activities on other sites.

We use these cookies to:

  • remember if you have already benefited from a certain service
  • improve the overall experience across the site by remembering your preferences.
  • Advertising cookies:

These cookies are used to limit how many times you see an ad, as well as to measure the impact of advertising campaigns.

Advertising cookies are used to manage advertising across the site.

Advertising cookies are placed by third parties, such as advertising companies and their agents, and can be permanent or temporary cookies. In short, they are related to advertising services provided on our website by third parties.

  • Social cookies:

- these cookies are used by social networks (Facebook, Twitter, Google+, YouTube, Instagram, Pinterest, etc.) and allow the distribution of content from www.synergytherm.com on those networks. Synergy Therm.ro does not control these cookies, so for more information on how they work, please check the social media pages.

How to manage & delete cookies

If you want to restrict, block or delete cookies, you can do so by changing the settings of your web browser. Use of www.synergytherm.com without rejecting cookies or similar technologies indicates your consent to our use of such technologies and to the processing of information.

9. Invoicing and payments

Price, payment method and payment deadline are specified in the Order. The Seller shall issue an invoice to the Buyer for the Goods delivered, the Buyer being obliged to provide all the information required to issue the invoice in accordance with applicable law.

For a correct communication of the invoice related to the Order, the Buyer has the obligation to update whenever necessary the data in his Account and to access the information and documents related to each Order existing in the Account.

By submitting the Order, the Buyer agrees to receive the invoices also in electronic format via electronic mail to the e-mail address mentioned in his Account.

10. Responsibilities

  • The Sellerundertakes to send the Goods and Services by door-to-door courier to the Buyer.
  • The Seller shall be released from the risks and liabilities associated with the Goods and Services at the time of their delivery to the internal courier company with which the Seller collaborates or to the Buyer's representative.
  • The Seller shallensure proper packaging of the Goods and Services and shall ensure the transmission of the accompanying documents.
  • The Seller shall notbe liable for damages of any kind which the Buyer or any third party may suffer as a result of the Seller 's performance of any of its obligations under the Order and for damages resulting from the use of the Goods after delivery and in particular for loss of the Goods. The Seller shall be liable if its subcontractors and/or partners of any kind involved in the performance of the Order fail to perform any of their contractual obligations.
  • The seller assumes no responsibility for the descriptions of products presented on the website. Also, the images that are presented on the site are for information purposes only, the products actually delivered may differ from them in terms of colour, appearance, shape, accessories, etc. The images are shown on the site by way of example and the products delivered may differ from the images and descriptions shown on the site in any way due to changes in features and design without prior notice. The seller reserves the right to supplement and modify any information on the site without prior notice.
  • The seller does not guarantee the availability in stock of the displayed products, and therefore has the right not to deliver part or all of an order if certain products are no longer in the current offer or are not available.
  • Where prices or other product details have been incorrectly displayed, including because they have been incorrectly entered into the database, Seller reserves the right to cancel the delivery of the product in question and to notify the customer as soon as possible of the error, if the delivery has not yet been made.
  • The seller shall not be liable for any damage caused by the website not functioning as well as for damage resulting from the impossibility of accessing certain links published on the website.
  • The maximum amount of the Seller's liability to any customer in the event of non-delivery or improper delivery shall be the amount of the sums received by the Seller from that customer.
  • The products sold on the website are for personal use and their resale is strictly forbidden under the Tax Code.

11. Delivery of products

5 Delivery

The delivery period begins on the latest of the following dates:
a) Date of order confirmation
b) The date on which the buyer has fulfilled all technical, economic or other conditions for which it is responsible;
(c) the date on which the seller receives a down payment or security, which must be paid before delivery of the goods in question.

The seller has the right to make partial or advance deliveries, which he will invoice to the buyer. If delivery on request is accepted, then the goods are considered as requested at the latest 1 year after the order has been placed.

In the event of unforeseeable circumstances or circumstances beyond the control of the parties, such as, for example, force majeure preventing compliance with the agreed delivery time, this time limit shall in any event be extended by the period corresponding to the duration of the situation in question; such circumstances include, in particular, armed conflicts, intervention by the authorities and prohibitions, delays in transport and customs clearance, transit damage, power cuts and shortages of raw materials, labour disputes and the loss of a key supplier which is difficult to replace. The above situations will prevail regardless of whether they affect the seller or its subcontractor (ii).

Our products are sometimes made to order, which makes production and delivery time up to 14 working days from the day the order is processed.

Any order worth more than 250 lei, up to 5 kg, is free of charge within the country.

Orders are processed as soon as possible after placing the order, Monday - Friday 10:00-18:00. Orders placed outside office hours (Monday - Friday 10:00-18:00) or on weekends will be processed on the first working day. During holidays and sales periods, delivery times may be extended.

If the package cannot be delivered (recipient does not respond, wrong address, etc.), you will be contacted by telephone by the courier. If the addressee cannot be contacted, parcels remain with the local courier for 7 days, after which they return to the sender.

We are not liable for delayed shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or part thereof if caused by, but not limited to, the following circumstances/circumstances beyond our control:

- Road blockages (falling trees, rocks, chain collisions), landslides near the road;

- bridge collapses, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorised strikes, regional spontaneous riots, unfavourable weather conditions for the proposed route;

- natural causes: earthquakes, cataclysms, devastating storms, tornadoes, wildfires, floods, river spills, washouts, etc;

- human causes: state of war, state of siege, forced state ownership, revolutions, popular uprisings, etc;

- non-compliance with orders by suppliers and third parties.

12. Acceptance

Acceptance will be made when the Goods conform to the technical characteristics stated in the Order. If the Buyer discovers that the Products delivered do not conform to the technical specifications, then the Seller shall bring the Products into conformity. Also, for products sold and delivered by Synergy Therm, the Buyer is entitled to return the products within 14 days.

13. Transfer of ownership

Title to the Goods will be transferred upon delivery, after payment by the Buyer at the location indicated in the order (meaning delivery - signature of receipt of the transport document provided by the courier or signature of receipt on the invoice in the case of deliveries made by the Seller's staff). In the case of delivery by courier, the courier is not authorised by the Seller to allow the Buyer to open the parcels before signing for delivery, but only after signing for delivery and payment of any delivery charge.

14. Returning products

The buyer may request the return of products in the following situations:

The parcels show severe damage;

Products were delivered/invoiced incorrectly. Deliveries other than those requested must be reported immediately. The buyer may request its return for replacement and, if the product is no longer in stock, may choose to have it replaced or receive a full refund. If you agree to replace it with a higher value product, you will pay the difference, or if the value is lower, you will receive a partial refund up to the value of the replacement product. Return and transport costs for the replacement product, if any, are borne by the customer.

The products have manufacturing defects;

The Buyer shall have the right to notify the Seller in writing that it renounces the purchase, without penalty and without giving any reason, within 14 days of receipt of the product. Also, in accordance with Article 7 para. 1 of O.G. 130/2000, the Buyer has the right to unilaterally terminate the distance contract, in writing, within 14 days from the date of receipt of the product(s), without penalty and without giving any reason. In this case, the direct costs of returning the products shall be borne by the Buyer, in accordance with the law.

Products must be returned in their original packaging, with invoice attached, and show no signs of physical wear or damage.

Customised products cannot be returned. Please note that these products are created according to your specified configurations and cannot be exchanged or returned.

If the replacement with a higher value product is agreed, the Buyer will pay the difference or, if the value is lower, will receive a partial refund up to the value of the replacement product. Return and freight costs for the replacement product, if any, shall be borne by the Buyer. If the products to be returned have damaged or incomplete packaging, signs of wear, scratches, dents, we reserve the right to decide to accept the return or to withhold an amount, which will be communicated after assessing the damage.

In case of exercising the legal right to return the product, the reimbursement of its value will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.

15 .Processing of personal data

The undersigned SC APUSENI MOUNTAINS RESEARCH CO SRL as Operator according to

Regulation (EU) 2016/679 on the protection of individuals with regard to the processing of personal data and on the free movement of such data processes personal data collected directly from the data subject, for the authenticity of which the Operator is not responsible.


"Personal data" means any information relating to an identified or identifiable natural person ("data subject"); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier, such as a name, an identification number, location data, an online identifier, or to one or more factors specific to his or her physical, physiological, genetic, mental, economic, cultural or social identity;

"Processing" means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automatic means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction;

"Restriction of processing" means the marking of stored personal data for the purpose of limiting their further processing;

"profiling" means any form of automatic processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyse or predict aspects of the natural person's work performance, economic situation, health, personal preferences, interests, reliability, behaviour, location or movements;

"Pseudonymisation" means the processing of personal data in such a way that they can no longer be attributed to a specific data subject;

"controller" means the natural or legal person, public authority, agency or other body which alone or jointly with others determines the purposes and means of the processing of personal data; where the purposes and means of processing are determined by Union or national law, the controller or the specific criteria for its designation may be laid down in Union or national law;

"Processor" means the natural or legal person, public authority, agency or other body that processes personal data on behalf of the controller;

"Recipient" means the natural or legal person, public authority, agency or other body to whom personal data are disclosed, whether or not it is a tetra party;

"Consent" of the data subject means any freely given, specific, informed and unambiguous indication of the data subject's wishes by which the data subject signifies his or her agreement, by a statement or by an unambiguous action, to the processing of personal data relating to him or her;

"Personal data breach" means a breach of security that results in the accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or unauthorized access to, personal data transmitted, stored or otherwise processed;

"Cross-border processing" means: (a) either the processing of personal data taking place in the context of the activities of establishments in more than one Member State of a controller or of a processor in the territory of the Union, if the controller or processor has establishments in at least two Member States; or (b) the processing of personal data taking place in the context of the activities of a single establishment of a controller or processor in the territory of the Union, but which significantly affects or is likely to significantly affect data subjects in at least two Member States;

Categories of personal data processed

The operator collects, processes, stores and transmits the following personal data belonging to data subjects: first name, surname, date of birth, e-mail address, billing/delivery address (country, city, county/sector, street, number, block, staircase, apartment), postal code, bank account, bank account holder, telephone number, gender, IP address, internet browser used by the data subject and operating system version of the device, length of visit to the website, products viewed, Facebook account, Google user account, device location, order awb number, amount paid by way of refund.

Personal data of minors

The operator does not process personal data of persons under the age of 18. Data subjects are required to confirm before creating an account, placing an order and subscribing to the newsletter that they have reached the age of 18 years, otherwise the data subject cannot subscribe to the newsletter, cannot generate a customer account or place an order.

Personal data when paying by 3 D Secure card

In case the customer opts for card payment of the placed order, the card details for 3D Secure payment consisting of card number, card holder, card expiry date, card type, security code will not be accessible or collected by the Operator.

The purpose of processing personal data

The operator processes personal data belonging to the data subjects for the purpose of the completion and execution of the sale-purchase contract, order processing, preparation of the tax invoice, delivery of products, creation of profiles, direct marketing, customer loyalty, promotional campaigns, contests, raffles, promotions, return of ordered products, refund of payment, complaint settlement, customer assistance and support, reviews, implementation and maintenance of website security, preparation of financial-accounting documents in the framework of control procedures carried out by state institutions, defence of the operator's rights in judicial and extrajudicial proceedings, in order to negotiate or conclude collaborations or contracts with third parties, in order to carry out the commercial/contractual/collaboration activity of the operator, managing relations with commercial partners, commercial communication with customers/suppliers/collaborators by any means of communication, communication with public or public interest bodies/authorities/institutions in accordance with legal provisions, audit and control/supervision activities, for monitoring website traffic and access history, for the creation of content hierarchy and identification of the most relevant content for the user.

Lawfulness of the processing of personal data

The controller processes personal data of data subjects under the following conditions: (a) the data subject has consented to the processing of his or her personal data for one or more specific purposes; (b) processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract; (c) processing is necessary for compliance with a legal obligation incumbent on the controller; (d) processing is necessary to protect the vital interests of the data subject or of another natural person; (e) processing is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in the controller; (f) processing is necessary for the purposes of legitimate interests pursued by the controller or a third party, except where the interests or fundamental rights and freedoms of the data subject require the protection of personal data, in particular where the data subject is a child.

Duration of processing of personal data

The Trader will process personal data of the data subjects during the execution of the sale-purchase contract, processing of orders, preparation of financial-accounting documents, delivery of orders, settlement of complaints, publication of reviews on the website.

Length of storage of personal data

The operator will store personal data belonging to data subjects in this way: for a period of 2 years data on order history, unless the data subject withdraws his/her consent or deletes his/her customer account, 1 year in case of complaints, unless the data subject withdraws his/her consent, 4 years in case of reviews posted on the website, 10 years in relation to the preparation of tax invoices for orders placed, 10 years in relation to newsletter subscription, unless the data subject withdraws his/her consent.In the event that legislative changes require other retention periods, the Operator will comply with the legal provisions.

Rights of data subjects

According to Regulation 679/2016, data subjects have the following rights:

Right to information The data subject has the right to receive information on the data controller, the personal data processed, the purpose and the manner in which the personal data are processed.

Right of access to data the data subject shall have the right to obtain from the controller confirmation as to whether or not personal data relating to him or her are being processed and, if so, access to those data and to the following information: (a) the purposes of the processing; (b) the categories of personal data concerned; (c) the recipients or categories of recipients to whom personal data have been or will be disclosed, in particular recipients in third countries or international organisations; (d) where possible, the period for which personal data are expected to be stored or, if this is not possible, the criteria used to determine this period; (e) the existence of the right to request the controller to rectify or erase personal data or to restrict the processing of personal data concerning the data subject or the right to object to processing; (f) the right to lodge a complaint with a supervisory authority; (g) where the personal data are not collected from the data subject, any available information as to their source; (h) the existence of an automated decision-making process including profiling, as well as relevant information on the logic used and on the significance and expected consequences of such processing for the data subject.

If personal data are transferred to a third country or an international organisation, the data subject has the right to be informed of the appropriate safeguards.

The controller shall provide a copy of the personal data undergoing processing. For any other copies requested by the data subject, the controller may charge a reasonable fee based on administrative costs. Where the data subject submits the request in electronic format and unless the data subject requests another format, the information shall be provided in a commonly used electronic format.

Right to rectification The data subject shall have the right to obtain from the controller, without undue delay, the rectification of inaccurate personal data concerning him or her. Taking into account the purposes for which the data have been processed, the data subject shall have the right to obtain the completion of personal data which are incomplete, including by providing an additional statement.

The right to erasure of data ("right to be forgotten") the data subject shall have the right to obtain from the controller the erasure of personal data relating to him or her without undue delay and the controller shall have the obligation to erase personal data without undue delay if one of the following applies: (a) the personal data are no longer necessary for the purposes for which they were collected or processed; (b) the data subject withdraws the consent on the basis of which the processing is carried out; (c) the data subject objects to the processing; (d) personal data have been unlawfully processed; (e) personal data must be deleted in order to comply with a legal obligation incumbent on the controller under Union law or the national law to which the controller is subject; (f) personal data were collected in connection with the provision of information society services

The right to restrict processing the data subject shall have the right to obtain from the controller the restriction of processing if one of the following applies: (a) the data subject disputes the accuracy of the data for a period allowing the controller to verify the accuracy of the data; (b) the processing is unlawful and the data subject objects to the erasure of the personal data and requests instead the restriction of their use; (c) the controller no longer needs the personal data for the purpose of processing but the data subject requests them for the establishment, exercise or defence of legal claims; or (d) the data subject has objected to the processing

The right to data portability the data subject shall have the right to receive personal data concerning him or her which he or she has provided to the controller in a structured, commonly used and machine-readable format and shall have the right to transmit such data to another controller without hindrance from the controller to whom the personal data were provided if: (a) processing is based on consent; (b) processing is carried out by automatic means.

The right to object at any time, the data subject shall have the right to object, on grounds relating to his or her particular situation, to the processing of personal data relating to him or her, including the creation of profiles on the basis of those provisions. The controller shall no longer process personal data unless the controller demonstrates compelling legitimate grounds for the processing which override the interests, rights and freedoms of the data subject, or for the establishment, exercise or defence of legal claims.

The right not to be subject to automated decisions, including profiling The data subject has the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning the data subject or otherwise significantly affects him or her. This right cannot be exercised by the data subject if the decision: (a) is necessary for the conclusion or performance of a contract between the data subject and a data controller; (b) is authorised by Union law or national law applicable to the controller which also provides for appropriate measures to protect the rights, freedoms and legitimate interests of the data subject; or (c) is based on the explicit consent of the data subject.

Right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or with the courts regarding the processing of personal data concerning him/her The data subject has the right to lodge a complaint with the National Supervisory Authority for Personal Data Processing or with the court regarding the processing of his/her personal data.

Right to withdraw consent to the processing of personal data the data subject has the right to withdraw consent to the processing of personal data, withdrawal of consent does not affect the lawfulness of the processing of personal data on the basis of the consent given before the withdrawal of consent.

The data subject may exercise these rights by sending a written request to the Operator by e-mail to office@synergytherm.com, or to the Operator's office in Mun. Oradea, str. M. Kogălniceanu, nr.49A, Bihor county.

The operator undertakes to respect the confidentiality of the data and to ensure internally a process for maintaining the confidentiality of all persons who come into contact with this information, and to conclude with third parties who have access to this information an agreement on the use and processing of the data in accordance with the provisions of the EU Regulation 679/2016 on the protection of individuals with regard to the processing of personal data.

In order to prevent the creation of fictitious customer accounts, the operator will communicate to the data subject an e-mail for confirmation of the generated customer account after the creation of the customer account.

Access to the data subject's account is only possible by entering the chosen password, to which the Operator has no access because it is stored in encrypted form.

The operator reserves the right to terminate, without prior notice, the accounts and access of members who violate the Terms and Conditions, who engage in fraudulent, defamatory or otherwise offensive activities or who attack the security and confidentiality of information on the website or the website operator.

16. Force majeure

Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

Applicable law

The sale-purchase contract is subject to Romanian law. Any disputes arising between the Operator and users/customers/buyers/data subjects shall be settled amicably or, if this is not possible, disputes shall be settled by the competent Romanian courts at the Operator's headquarters.

16. Force majeure

Neither party shall be liable for non-performance of its contractual obligations if such non-performance is due to an event of force majeure. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

17. Applicable law

This contract is subject to Romanian law. Any disputes arising between Synergy Therm and users/customers/buyers will be settled amicably or, if this is not possible, the disputes will be settled by the competent Romanian courts.

18. Special offers


Promotional codes

Promotional codes offered by www.synergytherm.com through any promotions are valid exclusively for the section mentioned in the email sending the code, unless otherwise specified. Promotional codes can only be used at the time of placing the Order, they cannot be used to reduce the value of the Order after it has been placed.

Promotional codes cannot be applied to products that are part of the clearance campaign. These are purchased at the price displayed on the website.

Only one promotional code can be used in an Order, the Order page does not allow multiple codes to be used in the same Order. The value of the shipment is not taken into account for eligibility for a promotion, unless otherwise specified. Promotions that offer free or reduced shipping costs apply to each delivery.

If a promotional code has been applied to an Order that could not be fulfilled or has been cancelled for any reason, the Customer has the right to request the reactivation of the promotional code in question exclusively in writing, by e-mail to office@synergytherm.com, containing the Order id, its status, the Customer's name and the promotional code. It is reactivated for the period of validity of the regulation under which the promotional code operates.

Attention! Ongoing promotions on www.www.synergytherm.com are not cumulative. This applies to any form of discount (discount points, promotional codes, gift vouchers, stock clearance, etc.) as a rule, unless otherwise stated in the promotion. Also, in the case of existing percentage vouchers, the holder of such a voucher cannot benefit from the cumulative discount conferred by the application of the percentage voucher to the discount already existing within a promotion. Certain promotional campaigns are not combined with other discounts, promotions or loyalty actions. Promotions are applied to orders that fully comply with the rules posted on the site, within the validity period clearly mentioned and within the limit of available stock.

Synergy Therm does not guarantee availability of products in stock for the entire promotion period and may withdraw the promotion without prior notice.

Interruption of the promotional campaign

In the case of a promotional campaign organized by www.synergytherm.com, it, as organizer, reserves the right to interrupt the promotional campaign at any time during the course of the campaign, with prior notice to consumers by appropriate means of communication (posting on the website, in-store signage, Facebook page, etc.).

The organizer reserves the right to change any of the conditions set out in the respective campaign rules during the campaign period for justified reasons, but not before notifying the public about these changes.

Vouchers / coupons / promotional codes

Voucher = promotional code, promotional coupon.

Each voucher is identified by a voucher code and has various requirements to be valid and applicable. Please check carefully all details and information on the voucher so that the discount can be granted.

The value of each voucher is specified on it.

Shipping and handling charges apply to any product purchased, regardless of value unless otherwise stated in promotions, regulations etc. Thus, if a voucher imposes a certain minimum purchase value on certain products, the charges for transport, handling, etc. also apply to these products. A voucher cannot be used to pay for taxes, delivery charges, handling or other services, unless otherwise agreed.

Any item, regardless of promotion will have a minimum value, www.synergytherm.com cannot sell products with zero value.

The customer will pay the tax to which he is legally obliged according to the promotion.

Vouchers are only valid if used on www.www.synergytherm.com

Vouchers prohibited by law will be considered void.

Vouchers are not for resale and cannot be converted into cash.

Vouchers cannot be replaced if lost, stolen or destroyed.

All the fraud provisions mentioned on the www.www.synergytherm.com website are fully applicable to voucher fraud and the attempted fraud will be reported to the relevant authorities.

Each voucher will be limited so that no more than one voucher is allowed from the same IP address/same address.

Any promotion to which discount vouchers are applied is limited to one voucher per individual or legal entity (identified as customer/user/user).

Each voucher is limited to a single use and is valid for a limited period of time, as stated in the related terms and conditions, in the voucher offer email and in the user account "vouchers" section, or as stated in each individual promotion/offer. Synergy Therm reserves the right to modify or cancel these vouchers at any time with prior notice to customers.

No voucher can be applied to other promotions/offers except those strictly mentioned in the respective offer.

If the products for which the voucher was granted and for which the customer qualified for the promotion have not been purchased, the voucher may not be applicable. For example, vouchers granted for certain products that are subsequently cancelled/returned by the customer cannot be considered valid, as they only take effect as a discount applied to those products actually paid for.

The voucher applies only to products/categories expressly mentioned as eligible in the promotion. Products that are excluded from the promotion are communicated in the terms and conditions or in certain regulations or special offers in the "exceptions" section. These exceptions include products that by law cannot be sold at a discount.

Promotional offers cannot be combined in the same order. Only one discount voucher can be used per order.

In the case of orders containing more than one product, the value of the discount voucher is allocated to each product depending on the weighted value of that product in the total order value, excluding shipping, handling and other service charges.

Any voucher will be valid from the date of its application as a discount on the order already placed. A voucher cannot be applied to an order placed in the past.

Cancellation, refusal, return order

In case of return of products purchased with a voucher, the discount granted may be deducted from the return value.

If an order to which a voucher discount has been applied is cancelled, rejected or returned in full, the customer will be refunded the full amount paid and the voucher will lose its validity and cannot be reactivated.

If an order to which a voucher discount has been applied and contains more than one product is cancelled, rejected or partially returned, the discount granted by applying the voucher cannot be applied to the other products remaining in the order if the order value does not meet the conditions of the offer/promotion. Synergy Therm will not refund the allocated voucher value for cancelled, rejected or returned products that are part of a multiple product order. The customer will be refunded the amount paid for the products.

Gift campaigns

Any promotion in which a gift product is offered is limited to one order per individual or legal entity (identified as customer/user/user).

If an order for which a gift product was offered is rejected or returned in full, the customer is obliged to return the gift product in its original, undamaged and unsealed condition.

19. Modification of terms and conditions

Synergy Therm has the right to modify at any time and in any way any of the provisions contained in the Terms and Conditions or the Terms and Conditions in their entirety, without any prior notice and without being obliged to perform any other formality towards the Users. Any modification is fully and unconditionally accepted by the Users of the Site by simply using or accessing the Site or any facility offered by the Site, at any time after the modification has been made, and the non-acceptance of any modification entails the obligation of the respective User to immediately cease accessing the Site and/or using in any way the services offered through it.

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