see a promotion you like?
Rules explaining that not all promotions, discounts, coupons or bonus points may work at the same time when trying to place an order on the Synergytherm.com website
Only one promotion or discount can be applied to a single order. Combining several offers is not allowed.
Discount coupons cannot be combined with other promotions or special offers available on the site.
Bonus points can only be used in accordance with applicable offers and promotions and cannot be combined with other coupons or discounts.
Certain products may be excluded from promotions and discounts. Check the terms and conditions of each offer for details.
All promotions and discounts have a limited period of validity and cannot be used after their expiry.
Some coupons or promotions can only be used once per customer.
Certain promotions or discounts may require a minimum order amount to be applicable.
Synergytherm.com reserves the right to revoke any offer or promotion without prior notice.
Promotions and discounts are not compatible with other special offers or discounted prices already applied to products.
It is the customer’s responsibility to check and understand the terms and conditions of each promotion, discount or coupon before using it.
These rules are intended to clarify how various offers can be applied and combined on synergytherm.com, ensuring a fair and transparent shopping experience for all customers.
when we will deliver?
Rules regarding the delivery of products on synergytherm.com based on the information provided:
The delivery period begins with the latest of the following dates: a) order confirmation, b) fulfilment of the premises by the buyer, c) receipt of the down payment or guarantee by the seller.
The seller may make partial or advance deliveries and will invoice the buyer.
If delivery on request is accepted, the goods are considered as requested at the latest 1 year after the order has been placed.
In the event of unforeseeable circumstances or force majeure, the delivery period shall be extended by the duration of the situation.
Orders over 250 lei, up to 5 kg, receive free shipping within the country.
Orders are processed Monday – Friday 10:00-18:00, with the possibility of extension during busy periods.
If the package cannot be delivered, the parcels remain with the local courier for 7 days, after which they return to the shipper.
Seller is not responsible for shipments delayed, lost, damaged or undelivered due to circumstances beyond its control, including weather conditions, road blockages, natural or man-made causes.
The seller is not responsible for non-compliance with orders by suppliers and third parties, which may affect delivery.
These rules provide a clear picture of the delivery policies and conditions on the synergytherm.com website and help customers understand the shipping and delivery process.
what if there is a problem?
Rules regarding the return of products on the synergytherm.com website, based on the information provided:
The buyer may request a return if the parcels are severely damaged, the products have been delivered incorrectly or have manufacturing defects.
The purchaser may request a replacement or a full refund for the incorrectly delivered products. The price difference will be paid or refunded depending on the value of the replacement product. Return and transport costs are borne by the customer.
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The buyer has the right to withdraw from the purchase, without penalty and without reason, within 14 days of receipt, in accordance with the law.
Products must be returned in their original packaging, without any signs of wear or damage, with the invoice attached.
Customised products, created to specified configurations, cannot be exchanged or returned.
If replacement with a product of a different value is agreed, the Buyer shall bear the return and transport costs for the replacement product.
If the returned goods show damaged packaging or signs of wear, the seller may decide to accept the return or to withhold a damage fee.
In case of legal return of the product, the refund will be made by bank transfer to the account indicated by the Buyer within 14 days of receipt of the returned product.
All direct costs of returning the products shall be borne by the Buyer in accordance with the law.
The return process complies with the legal provisions, including O.G. 130/2000, on the right to unilaterally terminate the distance contract.
These rules provide a clear framework for the product return process on synergytherm.com, helping buyers understand their rights and responsibilities in this regard.
