The delivery period begins on the latest of the following dates:
a) Date of order confirmation
b) The date on which the buyer has fulfilled all technical, economic or other conditions for which it is responsible;
(c) the date on which the seller receives a down payment or security, which must be paid before delivery of the goods in question.

The seller has the right to make partial or advance deliveries, which he will invoice to the buyer. If delivery on request is accepted, then the goods are considered as requested at the latest 1 year after the order has been placed.

In the event of unforeseeable circumstances or circumstances beyond the control of the parties, such as, for example, force majeure preventing compliance with the agreed delivery time, this time limit shall in any event be extended by the period corresponding to the duration of the situation in question; such circumstances include, in particular, armed conflicts, intervention by the authorities and prohibitions, delays in transport and customs clearance, transit damage, power cuts and shortages of raw materials, labour disputes and the loss of a key supplier which is difficult to replace. The above situations will prevail regardless of whether they affect the seller or its subcontractor (ii).

Our products are sometimes made to order, which makes production and delivery time up to 14 working days from the day the order is processed.

Any order worth more than 250 lei, up to 5 kg, is free of charge within the country.

Orders are processed as soon as possible after placing the order, Monday - Friday 10:00-18:00. Orders placed outside office hours (Monday - Friday 10:00-18:00) or on weekends will be processed on the first working day. During holidays and sales periods, delivery times may be extended.

If the package cannot be delivered (recipient does not respond, wrong address, etc.), you will be contacted by telephone by the courier. If the addressee cannot be contacted, parcels remain with the local courier for 7 days, after which they return to the sender.

We are not liable for delayed shipments, loss, destruction, damage, non-delivery or misdelivery of a shipment or part thereof if caused by, but not limited to, the following circumstances/circumstances beyond our control:

- Road blockages (falling trees, rocks, chain collisions), landslides near the road;

- bridge collapses, mountain tunnel blockages, train derailments near the road, natural blockages, unauthorised strikes, regional spontaneous riots, unfavourable weather conditions for the proposed route;

- natural causes: earthquakes, cataclysms, devastating storms, tornadoes, wildfires, floods, river spills, washouts, etc;

- human causes: state of war, state of siege, forced state ownership, revolutions, popular uprisings, etc;

- non-compliance with orders by suppliers and third parties.