To check how many bonus points you have you need to log in to https://www.synergytherm.com/my-accountthen go to the Bonus Points section in the My Account submenu

  • With the bonus points you earn, you can get a discount on future orders. This reward system encourages loyalty to our site by giving users the opportunity to use their bonus points to get discounts on the products or services they want. With each order placed, you accumulate more bonus points, which means you can use these to get significant discounts on the cost of future orders. This bonus point reward system is an efficient and convenient way to save money and discover the benefits of being a loyal user of our site.

  • Bonus points can be redeemed on any future orders placed, but only after delivery. Bonus points can be used to reduce costs on subsequent orders, rewarding users for their loyalty and trust. This system encourages user loyalty by offering savings opportunities with every new order.

  • The bonus points earned can be used as a discount on your orders. However, they can only be used after an order has been checked and delivered. This safety measure ensures that only valid orders are eligible to be discounted through the accumulation of bonus points. This allows the company to ensure that the bonus points system works correctly and that rewards are only offered to customers who have placed valid orders.
  • Bonus points are valid for 365 days (1 year).
  • Bonus points are earned by spending money on synergytherm.com and are awarded as follows: for every 10 RON spent, the user will receive 1 bonus point. The value of a bonus point is directly linked to the spending made by the user and can be used on subsequent purchases on the site, thus helping to reduce the total price of the order. Through this bonus point system, the site rewards its users for their loyalty and loyalty.
  • Bonus points can only be applied to people who create an account on synergytherm.com
  • When the visitor creates a new account, he receives 5 bonus reward points.
  • Any user who has placed a valid order and received the products is entitled to submit a review of any of the products purchased and receives 3 bonus points, once per product with a unique code.
  • The user also receives 1 point for every 10 RON spent (except for the cost of transport). Ex: If an order of 200 RON was placed and the total cost of the order is 220 (22 representing the shipping cost), the user receives 20 points that can be used for the next purchases on the site after validation and delivery of the order.
  • The rounding of the points is done at the bottom. Ex: (An order of 44.6 RON will be converted into 4 Bonus Points)
  • If you cancel an order using loyalty bonus points, they will be returned to your account.
  • In case of cancellation of an order the bonus points earned will not be added to the existing total.
  • The bonus points used to obtain a discount on the value of an order are considered consumed when you pay the invoice.
  • In the case of a return of an order the bonus points possibly earned will not be added to the existing total.
  • Loyalty bonus points for an order will be credited to your account. only when the amount paid for this order enters our account, when you opt for OP payment. In the case of cash on delivery orders, points will be displayed in your account details. but they will not be usable, as they are in “Waiting” status. They will become active when the order amount is credited to our account.
  • We want to ensure a fair distribution of bonus points and avoid abuse of the system. Therefore, n user can only receive bonus points once for a review placed.
  • This rule applies to all users without exception, and we will carefully monitor activity to ensure compliance. If you have any questions or concerns, please do not hesitate to contact us.
  • Loyalty bonus points cannot be transferred from one customer account to another.
  • Bonus points earned through the loyalty program cannot be converted into cash or currency. They are intended to be used exclusively as a discount on subsequent orders placed through Synergytherm.com. They are a way to reward loyal customers for their purchases and give them the opportunity to save on their next purchase.
  • There is no specific limit to the number of bonus points that can be used on a single order. However, there is a limit to the amount of these points that can be used as a discount on an order. This limit is set by the rule that the value of bonus points cannot be higher than the total value of the order. Thus, the user cannot use an unlimited number of points, but only those points that have a value less than or equal to the total value of the order.
  • To use Bonus Points, you must have at least 1 point in your account. This point will have a value of 1 RON. So, the minimum number of bonus points you can use is 1 point, equivalent to 1 RON. This means that you have to accumulate enough points through eligible activities, such as your purchases or registration on the website (which offer 5 points by default).
  • It is not possible to use both a discount code and your bonus points at the same time within the same order. Loyalty bonus points cannot be combined with other discount codes, discount codes or promotions, which means you have to choose between using a promotional code or your bonus points. Both promotional methods cannot be used to obtain an additional discount on the same order.
  • The bonus points system allows users to accumulate points by participating in certain activities (e.g. placing orders, writing reviews/reviews). However, we want to protect the integrity of this system and ensure a fair experience for all users. Thus, if a user is found to be abusing any feature that allows them to accumulate bonus points in an improper manner, their order will be cancelled and the points accumulated through this abuse will be removed. Please note that this rule applies to all users and we will carefully monitor activity to ensure compliance. If you have any questions or concerns, please do not hesitate to contact us.

Bonus points can be used for any order, provided the total value of the basket exceeds 100 lei.

Note: *Synergytherm.com has the right to cancel certain bonus points, if it is found to be misused in terms of earning points.

Note: By using the Loyalty Bonus Points, the Buyer implicitly expresses his/her agreement to the terms and conditions for the use of Loyalty Bonus Points mentioned above.